+ A Tranquil and Welcoming Care HomeMoorlands Nursing Home - Lightwater, Surrey

From the day our father joined the wonderful team at Moorlands, we felt confident that he would be cared for with dignity and respect. Every aspect of care and support provided by the team is excellent. From the warm and friendly welcome we all receive when we visit, to the family atmosphere that all residents love. Every member of staff from management through to domestic support work with an abundance of positivity, engaging with all residents to ensure they feel safe, valued and cared for. We are so grateful to the Moorlands team for all they do every day for our dad. We know he is in the best possible care and we feel lucky to have found this absolute gem!

If only all residential homes were of this standard - they deserve recognition for all they are doing and the lives they positively impact, often through difficult personal circumstances.

My wife had to go into moorlands while we did a wet room. The staff were absolutely fantastic and nothing was a problem.

My wife and I haven't been apart since we married in 1960 so the decision for my wife to go into a home for 3 weeks, was the hardest one I have ever made.

They were brilliant they let me stay with her for up to 12 hours a day, which i dont think I would of got away with, in any other nursing home.
They were excellent and made us feel at home, every visitor my wife got, were also made to feel welcome. I am so pleased we chose Moorlands for my wife's stay.

They have continued to care with sending carers out twice a day and we also are having meals on wheels.

My aunt stayed at Moorlands for a year, she had dementia and we had helped her to stay at home for as long as possible as she wanted to. Moorlands was absolutely the best home she could have gone to, she was so well cared for with kindness and dignity and had the best possible quality of life with outings, friendships, entertainment etc. The home was fantastic at always keeping me informed with how she was doing, welcoming me at any time I or any of her friends wanted to visit, and when she sadly passed away they really took care of both of our needs in ways that I am so grateful for, all I can say is thank you Moorlands.

Once we had taken the difficult decision to move Dad into a care home we looked at a lot of homes to find the right one. When we visited Moorlands a we soon felt that this small family-run home would be perfect for Dad. The excellent service the home provided started before Dad moved in when they completely redecorated his room.

From the first day, we could not have asked for better care. All the staff were warm and welcoming and their commitment to providing a home from home was clear.

Sadly Dad's stay in the home was only short before he peacefully passed away as a result of a long-term health condition. During the last two weeks of his life, Dad was treated with exceptional care, compassion and dignity and nothing was too much trouble for the competent, caring and hard-working staff. We were well looked after too during this difficult time.

We will always be extremely thankful for everything the fabulous staff at Moorlands did for our dad, and for us, during his short stay.

After many hospital admissions, my 90 year Mam needed care we could no longer provide at home. We looked at numerous care homes, and feel extremely fortunate that Moorlands, a small family-run home, had a room for Mam when she needed it.

Moorlands really is a home from home, a warm, welcoming and cheerful place. Friendly management lead by example, nothing is too much trouble. The exceptional team go above and beyond to create such a special place, working hard to make Moorlands what it is.

It is clear to see that this is not just a job for most of the staff, they genuinely care for residents, and long-term continuity of staff is a positive in any establishment.
Sadly our dear Mam was only at Moorlands for 4 weeks before she peacefully passed away. Throughout this time, she was treated with care, dignity and exceptional kindness. I was very well cared for too.

I will be forever grateful for everything the wonderful Moorlands team did for Mam, and for us as a family. Heartfelt thanks to all.

I was very happy with the care and compassion given to my Pop, a massive thank you to everyone, especially one of the senior carers. Although Moorlands may be a bit tired/dated on the inside, I was content with the overall care given right until the end (don’t judge a book by its cover scenario). Family-run small care facilities trumps any posh care home any day (just because it looks luxurious, doesn’t mean the care given will be). I would always recommend to any families/caters to do research thoroughly into care homes, including visits and meeting the care staff and management. I would definitely recommend Moorlands, if I had to give any constructive criticism it would be to give the care home a slight makeover/clean outside and inside as this could potentially put people off on first glance! Thanks again for everything, much love.